+DR

Terms and Conditions

These terms govern the data recovery service provided by CYBERRAM SRL (RNC 130373914), under the commercial brand +DR Data Recovery.

1. Check-in

The service operates on flat-rate pricing: the customer chooses their plan (Basic, Standard, or Urgent) before check-in and the device goes directly into recovery. A separate quote applies only if the case requires parts. Current check-in fees:

  • HDD, SSD, NVMe, portable USB drive (Basic or Standard plan): check-in FREE, no conditions. If the customer decides not to proceed, they pick up their device at no charge.
  • Urgent plan: RD$ 5,000 (queue priority).
  • RAID, NAS, server, multi-disk DVR: RD$ 4,500 per array.
  • Special Service (after hours or holidays): RD$ 6,500.
  • Flash memory (USB, SD, microSD, CompactFlash), smartphones, and tablets: check-in FREE.
  • Did another technician already try? A second opinion is FREE. If the device was previously handled outside a lab, any additional work required is included in the service quote.

The service price is fixed by plan and capacity — no surprises. A separate quote applies only if the case requires parts, delivered in writing and subject to customer authorization.

2. Service payment based on outcome

The recovery service fee is only charged if we successfully recover the data. If we cannot recover, the service is not charged. On Basic and Standard plans check-in is free, so if we do not recover there is no charge at all. On Urgent and RAID, the check-in fee (point 1) covers the priority and work already executed and is not refunded.

3. Confidentiality

+DR maintains confidentiality of customer data. Standard NDA is signed on request. Recovered data is delivered only to the customer or someone they authorize in writing.

4. Device custody and disposition

Devices delivered to the lab remain under +DR's custody during the case. The patient device is returned when the recovered data is collected. If the customer does not pick it up at that time, +DR will notify them in writing to indicate final disposition (pick up or recycle).

  • The customer must indicate disposition in writing no later than 7 calendar days after being notified.
  • If choosing to pick up, they must do so no later than 10 days after giving written disposition (whether the case was recovered or not). After that period the device will be destroyed and/or recycled.
  • If choosing to recycle, the device automatically enters our free recycling program.
  • Note: external USB hard drive enclosures are removed during the recovery process and discarded automatically.

5. Warranties and limitations

+DR commits to best professional effort but does NOT guarantee 100% recovery. Some cases are technically non-recoverable and this is reported honestly. Integrity of recovered files is verified before delivery.

6. Payment

Payment is made on delivery of recovered data. We accept bank transfer, deposit, card, and cash. For B2B clients we issue a fiscal invoice (NCF — B01, B14 as applicable). USD accepted via wire transfer or card payment link.

7. Modifications

These terms may be updated. The current version is at datarecovery.com.do/en/terms.

Last updated: January 2026.

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